Student Recruitment and Admissions Manager

Job Title: Student Recruitment and Admissions Manager

Salary: £42,843 - £46,447 per annum

Hours: Full-time, 36 hours per week

Reports to: Director of Marketing and Student Recruitment

Location: Cross Campus

About the Role

West London College is seeking an experienced and dynamic Student Recruitment and Admissions Manager to lead our student recruitment, admissions, and information, advice, and guidance (IAG) services across all college sites.

You will manage a welcoming, efficient, and compliant service, ensuring that enquiries are handled effectively, applications are processed accurately, and enrolments are completed smoothly. Working collaboratively with marketing, curriculum, data and funding, MIS, and other college teams, you will maximise applicant conversion at each stage of the student journey while maintaining high standards of compliance, data integrity, and customer service.

This is a key leadership role, overseeing a busy team, supporting staff development, and continuously improving processes to ensure a positive, student-focused experience from first contact to enrolment.

About Us

At West London College, we are committed to Aiming High, Changing Lives. We provide education, training, and skills development that empowers our learners to succeed academically, socially, and economically. We value diversity and inclusion, creating an environment where every learner and staff member can achieve their full potential.

Our Values

All staff are expected to embrace and demonstrate our core values in every aspect of their work:

Ambition: Striving for excellence for learners and colleagues.

Innovation: Embracing creative solutions and new ways of working.

Accountability: Taking responsibility for outcomes and upholding high standards.

Collaboration: Working effectively across teams and departments.

Inclusion: Championing equality, diversity, and inclusion in all we do.

Working at West London College:

We work collaboratively to improve lives through education, training, and skills development. Staff are expected to demonstrate our values of Ambition, Innovation, Accountability, Collaboration, and Inclusion, supporting learners to succeed while contributing to a positive and inclusive workplace.

Key Responsibilities

• Leadership & Team Management
• Lead, support, and develop the Student Recruitment and Admissions team, including appraisals, performance management, and one-to-one support.
• Plan and allocate staff and workloads to maximise productivity and first point-of-contact resolution.
• Support team compliance with GDPR, funding rules, safeguarding, fraud prevention, and internal financial procedures.
• Student Recruitment & Admissions
• Deliver a comprehensive, impartial information, advice, and guidance (IAG) service across all college sites.
• Oversee the accurate and timely processing of applications, interviews, enrolments, and associated data.
• Monitor the application pipeline, conversion performance, and response times, providing regular reporting to senior leadership.
• Collaborate with marketing, curriculum, data and funding, student services, finance, and flexible learning teams to support a seamless student journey.
• Operational Excellence
• Review and enhance departmental processes, CRM workflows, and digital systems to improve efficiency, customer experience, and compliance.
• Maintain high standards of communication and call handling, setting service standards and ensuring continuous improvement.
• Coordinate staff cover and rota planning, particularly during peak enrolment periods, and maintain business continuity plans.
• Events & Stakeholder Engagement
• Oversee staffing support for enrolment, open days, and other recruitment events.
• Act as a key member of enrolment working groups and contribute to strategic planning for recruitment cycles.
• Provide guidance and support at internal and external student recruitment events.
• General Responsibilities
• Maintain a professional and welcoming environment for students and colleagues.
• Travel across college sites as required and work occasional evenings and weekends to meet business needs.
• Undertake any other duties reasonably required within the scope of the post.

Benefits include:

• 40 days holiday allowance, plus bank holidays (8) and college closure days at Christmas (3)
• Eye care vouchers
• Cycle to Work scheme
• Interest-free loans for season tickets and computers
• Contributory Local Government Pension Scheme (LGPS)
• Continuous Professional Development (CPD) opportunities
• Access to Perkbox rewards and discounts
• Employee Assistance Programme (EAP)

This role is ideal for a highly organised, proactive leader with experience in student recruitment, admissions management, and team leadership, who thrives in a fast-paced, student-focused environment and enjoys delivering exceptional customer service.