The Role
As a Flexible Learning Experience Officer, you will play a key role in supporting the delivery and continuous improvement of West London College’s Flexible and Distance Learning provision. Working closely with the Customer Service & Learning Experience Coordinator, you will help ensure learners receive a seamless, high-quality experience from initial enquiry through to completion.
You will act as a main point of contact for learner enquiries, providing accurate information and resolving issues in a timely and professional manner. The role also involves monitoring the learner journey, maintaining accurate records, and collaborating with internal teams, stakeholders, and suppliers to support effective programme delivery. You will contribute to enrolment activities, support service improvements, and help ensure the College meets its strategic objectives for flexible learning.
The ideal candidate will:
The ideal candidate will be highly organised, proactive, and committed to delivering excellent customer service. You will have strong communication skills and the ability to manage a varied workload in a fast-paced environment.
You will bring:
- A proactive approach to problem-solving and the ability to resolve issues effectively
- Strong interpersonal, verbal, and written communication skills, with a professional telephone manner
- Excellent organisational skills, with the ability to prioritise tasks and manage multiple responsibilities
- High attention to detail and accuracy in maintaining records
- The ability to work both independently and collaboratively within a team
- Strong digital skills, including experience with CRM systems, learning management systems, and Microsoft Office or Google Workspace
- A commitment to maintaining confidentiality, professionalism, and high standards of customer care
- A willingness to learn, adapt, and contribute to the continuous improvement of services will be key to success in this role.
Safeguarding of Children and Vulnerable Adults
In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history.
The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies.
Equality, Diversity and Inclusion
The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes.
Recruitment Process
The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor.
All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting.
The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range.
We may close this vacancy early if we receive enough applications, so we encourage you to submit yours promptly. If you don’t hear from us within 2–3 weeks after the closing date, please know that, unfortunately, you have not been shortlisted this time. We truly appreciate your interest and hope you’ll consider applying for future opportunities with us.
**Please note that we do not accept CVs**
West London College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.
Please assume you have not been shortlisted if you have not heard from us 2 – 3 weeks after the closing date,